FAQs

Frequently Asked Questions

Where do orders ship from?

Products tagged Fast US Shipping ship from a US warehouse. Other products ship from overseas warehouses. Each product page shows which applies.

How long does delivery take?

US-warehouse items: usually 2-7 business days after dispatch. Overseas items: usually 7-15 business days. Orders are normally processed within 1-3 business days. Times are estimates and can be affected by carriers, holidays and weather.

How do I track my order?

Once your order ships, we email you a tracking number. You can also use our Track Order page.

Can I return an item?

Yes. Please see our Refund Policy for the return window, conditions and how to start a return.

My item arrived damaged or wrong. What should I do?

Contact us with your order number and a photo of the item, and we will arrange a replacement or refund.

Can I change or cancel my order?

Contact us as soon as possible. We can change or cancel orders that have not shipped yet.

How can I contact you?

Use our Contact page.